Student call center
Wayne State University's call center raises more than a half million dollars every year in support of university initiatives including student scholarships, faculty research and academic programs. It employs up to 50 students year-round and has been active since 2005.
The call center's mission is threefold:
1. Collect updated contact information which reduces returned mail and lowers university mailing costs.
2. Share information about campus and academic programs, as well as today's student experience.
3. Increase annual giving participation from the alumni, parents and friends of WSU.
You'll find a few of the most frequently asked questions regarding the student call center below. If you have other questions, please contact the Office of Annual Giving at firstname.lastname@example.org or 888-WSU-GIVE (888-978-4483).
Who am I speaking to during my call?
Each semester Wayne State students are interviewed, hired and trained to work at the call center. These students are currently studying in a wide array of disciplines, and involved in many different campus and community activities.
How long will my call last?
Most of our calls last an average of five minutes, but it's all based upon your availability. Our callers would love to hear stories about your time as a student, your current career and any education or career advice you can provide them! However, if you are tight on time when the student calls, let them know and they will be considerate of your time constraints.
When should I expect a call?
Alumni, parents and friends may be contacted up to two times per year by a student caller. The call center operates Monday through Thursday from 5:30 to 9 p.m. and Sunday from 2:30 to 5:30 p.m. and 6 to 9 p.m.
Why does the call center call repeatedly without leaving a voicemail?
Each time our callers are unable to reach you, the phone number is recycled back into our calling pool. We encourage our callers to personally connect with you, so you may receive a couple of attempts. By answering your call and having a short conversation, we can then remove you from the season's calling pool.
Where is my gift designated?
Student callers are happy to designate your gift for all areas of the university. Primary fundraising initiatives surround student scholarships and academic programs.
Why am I asked for my credit card information over the phone?
Donations given via credit card are extremely helpful for the WSU. These donations save time by removing the need to mail in your donation. They also help save money on postage, allowing us enhance the university in other ways.
For the security of our alumni, credit card information is protected and never saved, therefore, you will be asked your credit card information every time you give a donation. Help us go green by joining the others who give by credit card each semester.
Is my donation tax-deductible?
All donations made to Wayne State are tax-deductible. With every donation, our alumni, parents and friends receive a postal thank you letter along with the tax-deductible receipt.